TDI -1: ORDERING MATRIX FOR TDI SUPPORT
The SAP HANA TDI-1 program comes with pre-bundled offers that make it very easy for sales teams and partners to position with clients. This offer is open to all Cisco Channel partners and covers all phases of the SAP HANA build and deploy phases.
a. TDI Total Build and Validate Support: is the most comprehensive TDI support. It is designed for customers that understand that HANA is a new platform and that it comes with its own unique complexities that require SAP and Cisco TDI certified resources to be seamlessly successful. They also understand that new technologies cannot be deployed by traditional methods and that HANA needs special installation for technology excellence. This is a custom offer that has to be quoted on a case by case basis.
b. TDI Safe Passage Support: is the second best TDI support option. It is designed for customers who want to do the TDI by themselves and yet understand that they will need certain degree of hand-holding. This is a pre-bundled offer with a fixed time and price option. It comes with fixed time and service options as listed below.
c.TDI Angel Support: is the last support option. It is designed for customer who want to do the TDI by themselves, think they will not need support but feel they might. This is again a pre-bundled offer that comes with a fixed time and service option. It comes in two flavors. Pre-production support for TDI and then post production basis support as listed below.