Mumbai, Maharashtra

Job Description

We have an urgent requirement of collection specialists/agent (nos. 2) for our US based customer.

Job Description/Duties

  • Making collection calls and/or correspondence in a fast paced goal oriented collections department
  • Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
  • Being accountable for reducing delinquency for assigned accounts
  • Developing and executing collection processes on past due accounts
  • Preparing collection files with supporting documentation on accounts, status reports of payments for the sales team and the management.
  • Documenting data regarding disputes in payments for the management and the sales team
  • Performing other assigned tasks and duties necessary to support the Accounts Receivable Department
  • Enlisting the efforts of sales and senior management when necessary to accelerate the collection process
  • Communicating & following up effectively with sales department regarding customer accounts on a timely basis
  • Establishing and maintaining effective and cooperative working relationships with dealers and sales


  • Bachelor’s degree in B.Com
  • 4-6 years of experience in collection
  • NetSuite experience a plus
  • Prior experience working in an offshore KPO account a plus
  • Strength in building trusted relationship with customer and management
  • Willingness to take initiatives and take ownership of work
  • Proactively looking for solutions
  • Ability to plan, organize, and prioritize work
  • Strong English communication

Job Type: Full-time