Overview
One of the biggest challenges faced by the hospitality industry is to how to seamless and non-intrusively direct communication towards its guests. PrideVel, in partnership with Nevotek, solves this problem by offering an integrated guest experience, while also creating marketing and revenue generating opportunities for the hotel.
Integrated Guest Experience
In room amenities, are surveyed to be the #3 most important factor in selecting a hotel. Nevotek offers the guest a complete one-point access to most of what a guest needs at a hotel. We link their personal devices, their hotel voicemails, wakeup calls, room service items, their bill, and allow them to request a valet or self check out from their TV or mobile devices. It is even feasible to have room controls, or allow guests unlock their room doors using a Nevotek mobile application as well as devices like Amazon Echo & Google Home (integrated with everything else).
Marketing Opportunities
Once guests check into their rooms, they are disconnected from the communication channel of the hotel. Knowledge about events such as Tournaments and Jackpots – which may have otherwise enticed the guest to visit the casino floor- are left to chance. Nevotek helps bridge this gap by listing all the amenities, attractions and events some place hard to miss - on the guests’ TV screens, their CISCO phones, and their mobile devices. Room service menus generate additional revenue as the ability to order via an automated system has shown to increase purchase behavior by up to 15%.
The solution integrates with all Hotel Property Management Systems (PMS) and has the capability to deliver the following guest services on a combination of devices:
- TV channels integration with Satellite/Cable providers/Mirroring for guest’s own content
- Integration with room environment control system vendors (lighting/HVAC/curtains etc.)
- Wi-Fi/Internet access management & billing – tiered billing and limit number of guest devices
- F&B Room service ordering
- Interactive Concierge Service (Hotel Guide/City Guide/Weather/News/Airline Schedules
- Valet service
- Makeup room/Housekeeping requests (Bed sheets, Pillows, Towels, Soap, Toothbrush, Razor etc.)
- Wakeup calls/reminders/DND
- Voicemail/Group Messaging/Group Promotions via voicemails
- Multi-language support and language selection by guest
- View Bill/Express checkout
