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Overview

Our SAP Application Management Services gives you the option of cost-efficient, 24x7 uninterrupted, flexible and tailored to your need service for your global operations. Our proven Managed Services delivery approach is based on the ITIL framework and ASAP methodology. We proactively support customers beyond keeping the lights on and by analyzing operations and providing continuous process improvements and innovations.

With PrideVels’ SAP Application Management Services (AMS), you can substantially reduce the cost of managing your SAP system and free up your resources for more efficient use.

PrideVel Service Offerings

Service components:

  • Incident management: Perform analysis and resolve problem as per the defined scope and agreed SLA's

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  • Problem management: Perform root cause analysis and resolve problem as per the defined scope and agreed SLA's

  • Change management: Identify scope of work, and perform analysis of request, impact of change, and estimation of efforts. Follow pre-defined change management process for validation, estimation, approval, testing, and release for the requested change

  • Event management: System alert monitoring activities as defined by the scope. Create and process Incident Tickets for identified issues based on criticality. Take proactive steps to avoid further issues

  • Recurring proactive services: Perform pre-defined tasks as per the defined scope and services plan without triggering by Customer. These tasks include execution of SAP support packages (SPS), application SAP security notes etc

  • Test management & execution: Manage test plans, test scripts, test cases. Perform system and regression testing as per test scenarios and as required prior to major or minor release to production

  • Release & deployment management: Manage release calendar and release cycles as per project and change request release cycles

PrideVel's Approach - AMS Lifecycle

Business benefits:

  • Free up resources and time to focus on strategic business initiatives

  • Leverage our extensive experience to improve service quality

  • Lower SAP TCO by up to 40%

  • Proactively manage application

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