PrideVel’s SAP HANA Support delivers support services to enable continuous and effective use of SAP HANA to meet strategic and daily needs of business operations. The support provides the services and tools that enable you to minimize the cost and risk associated with keeping the HANA systems up and running. With PrideVel HANA Support, the customers gain the following benefits:
Operating system security patches
The customer is generally responsible for implementing operating system security patches. PrideVel informs and applies OS security patches immediately after they are available.
Operating system support packs
On rare occasions, SAP HANA might require a certain operating system patch. OS Service Packs (SPs) must be installed by your SAP HANA hardware partner after they have been validated and approved by SAP. This same process applies to kernel and runtime library (glibc) patches.
Updating and patching file system components
PrideVel implements operating patches for the shared file system on routine basis.
Updating and patching storage somponents
PrideVel takes over your responsibility for implementing operating patches for the storage components.
Database monitoring and administration
PrideVel monitors SAP HANA database checks if your SAP HANA system runs as expected and checks for any possibilities of problems. We also administer the SAP HANA database and create and manage user authorizations as requested. This includes checking on connectivity with Data Source.
We invite SAP customers to use our state of Art infrastructure to try if the approach is right for them or not.
Routine back-ups (including configuration backups)
We do database backup which consists backup of data area and log area. In case of problems with the SAP HANA database, we check log and trace files for errors to resolve them. Though we create customer-specific backup strategy (including retention times for backups), we perform on regular basis:
Back-up’s & recovery
Using data and log backups the SAP HANA database can be recovered as required. A Back-up & recovery solution will be necessary (Premium support) To be necessary in one of the following situations:
We provide services to organizations whose wish to use Cloud as a service for their HANA. To provide the most recent supported Cloud release so that you can experiment with the new features available or to run as a development or production solution. As a part of this we:
Upgrade to recent release
We provide services to upgrade your HANA to the most recent supported release so that you can experiment with the new features available. As a part of this we: