SAP Support


Businesses today are demanding more from their technology partners - they demand solutions that work and services that are of genuine value. Our core operating philosophy is to become a trusted technology partner to our customers and the prospective customers. We deliver measurable business value to our clients in every engagement, every day at every step on the way. With PrideVel, you work with seasoned team of consultants without the overhead costs while getting quick response to required help.

SAP Support Services include:

PrideVel’s SAP production support manages routine activities and projects for your systems so that your core team can focus on projects important to your business. The team providing Level 1, Level 2, Level 3 support has over 250 years of combined support experience in Windows, Unix and IBM platforms and Oracle/SQL/DB2/MAXDB RDBMS.

  • Systems Monitoring/ Administration
  • 24x7x365/366 support
  • Daily/weekly/quarterly/yearly processes support including support packs, enhancement packs and other patches.
  • Job Administration
  • Troubleshooting, Issue resolution and documentation.
  • Custom Projects
  • Landscape and system Optimization
  • Performance Management
  • Change Management


As an SAP solutions provider, PrideVel offers
  • Proven Business solutions
  • Cost effective installation and Upgrades.
  • Production Support and Maintenance
  • Strategic Relationship
  • Flexible Solutions
  • Mutual Trust
  • Industry best practices
  • Increased customer satisfaction.
PrideVel is currently providing at No Cost and No Obligation on a trial basis
  • Free SAP Upgrade Assessment
  • Free SAP Basis/Security Monitoring Services
  • Free BW Support
  • Free ABAP Development
  • Free Solution Manager Set-up

Service Features and Benefits

Service Support and Delivery
Service support center delivers IT services to the end users. It emphasizes long term planning and improvement of IT services.
Service Level Management
Availability
Capacity
Cost
Continuity
Scalability

Reliability, Mantainability and Servicability

Team is reachable 24x7x365 by phone/email/SMS or ticketing system

Business Capacity, Resource Capacity and Service Capacity are managed between the group of consultants working onsite / offsite / offshore

PrideVel's Support Services are

Fixed Cost.

The support is provided by multiple users who are followed by Shared Resources .

On need basis the services can be extened by adding blocks of hours.

Our Smart Methodology:

SMART (Simple, Measurable, Achievable, Realistic, Time driven) KPI / PPI Samples
Detection Time table-successful changes made
Response Time Number of Changes rejected
Repair Time Number of Changes reversed w/ reason why
Recovery Time Number of Incidents
Mean Time to Repair Number of Open Incidents
Mean Time between Failures Number of Closed Incidents
Resource Capacity Number of Problems reported
Business Capacity Number of known errors
Service Capacity Number of releases lodged, rejected and % that was issued as emergency releases
Number of RFC’s raised Measure improvement in known errors.
TURNKEY SOLUTIONS

Our AMS Support Services have helped customers save our 40% of their current SAP Cost while getting 30% more resources to support on various projects.