Businesses today are demanding more from their technology partners - they demand solutions that work and services that are of genuine value. Our core operating philosophy is to become a trusted technology partner to our customers and the prospective customers. We deliver measurable business value to our clients in every engagement, every day at every step on the way. With PrideVel, you work with seasoned team of consultants without the overhead costs while getting quick response to required help.
PrideVel’s SAP production support manages routine activities and projects for your systems so that your core team can focus on projects important to your business. The team providing Level 1, Level 2, Level 3 support has over 250 years of combined support experience in Windows, Unix and IBM platforms and Oracle/SQL/DB2/MAXDB RDBMS.
Reliability, Mantainability and Servicability
Team is reachable 24x7x365 by phone/email/SMS or ticketing system
Business Capacity, Resource Capacity and Service Capacity are managed between the group of consultants working onsite / offsite / offshore
PrideVel's Support Services are
The support is provided by multiple users who are followed by Shared Resources .
On need basis the services can be extened by adding blocks of hours.
|SMART (Simple, Measurable, Achievable, Realistic, Time driven) KPI / PPI Samples|
|Detection Time||Successful changes made|
|Response Time||Number of Changes rejected|
|Repair Time||Number of Changes reversed w/ reason why|
|Recovery Time||Number of Incidents|
|Mean Time to Repair||Number of Open Incidents|
|Mean Time between Failures||Number of Closed Incidents|
|Resource Capacity||Number of Problems reported|
|Business Capacity||Number of known errors|
|Service Capacity||Number of releases lodged, rejected and % that was issued as emergency releases|
|Number of RFC’s raised||Measure improvement in known errors.|
Our AMS Support Services have helped customers save our 40% of their current SAP Cost while getting 30% more resources to support on various projects.